Warranty Policy

What We Cover?

The ONAPCO warranty covers any defects in the parts or manufacturing of all ONAPCO products. We will give you new replacement parts in exchange for any defective parts. This doesn’t apply to consumable items like filters or membranes. If you purchase a different brand product, ONAPCO will provide you with the product’s service warranty provider.

How to reach us?

Give ONAPCO a call at +90 (533) 047 77 26 or send an email to support@onapco.com and describe the problem to our support. Be sure to have a copy of your purchase confirmation email or receipt. Our support will verify that the product and problem are under warranty and help you arrange to send your defective part back to ONAPCO with your receipt and contact information (name, address, phone number, email address). Support will help arrange sending of the defective item/part, the delivery of your replacement part, as well as guiding you through the installation.

Warranty Period

This warranty is effective for 2 years from the date of original purchase.

What is Not Covered?

This warranty does not cover labor for removal or installation, accumulation of dirt or grime (you are responsible for your own cleaning), systems with the serial number removed or altered, damage from improper storage (high or low temperature, sun damage, etc), damage from a system not installed as instructions directed, anyone other than the original purchaser, damage from system abuse or unintended operation of the system, acts of God, improper water source, modification, negligence, commercial use of the system, filters, RO membrane, incidental damages from system failure, systems used with parts not provided by ONAPCO (including tanks, filters, faucets, pumps, diverter valves), or cosmetic damages.

Support

For warranty questions, service, or help give OANPCO a call at:

+90 (533) 047 77 26

10:00-17:00

Monday-Friday

Or email us: support@onapco.com